Answering phone calls is an essential part of many jobs, but it can be challenging to do it professionally while also providing excellent customer service. To ensure you are making a great first impression, follow these tips.
First, be sure to answer the phone promptly and greet the caller with a friendly and professional tone. Introduce yourself and the company you are working for.
Next, listen carefully to the caller's needs and take notes if necessary. Repeat their request to make sure you understand what they're looking for.
When transferring the caller to another department or employee, make sure the transfer is seamless and the caller feels taken care of. Avoid putting the caller on hold for long periods.
Finally, always end the call by thanking the caller for choosing your company, and if necessary, provide them with additional information such as a case or ticket number.
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